Effect of organisational justice on organisational citizenship behaviour among course tutors of College of Distance Education, University of Cape Coast.

Abstract

Although studies on organisational justice and citizenship behaviour abounds, focus of most studies have been on other sectors of the economy ignoring the educational sector which is a key driver of the economy. It is in line with this that the study was designed to investigate the effect of the four dimensions of organisational justice on employee’s citizenship behaviour as perceived by the respondents (course tutors) in College of Distance Education (CoDE), University of Cape Coast, Ghana. The study employed both equity and social exchange theories to explain the concepts, using the mixed approach to obtain deeper understanding of the occurrence of organisational justice perception and citizenship behaviour. Questionnaires were administered to 340 randomly selected participants and the data collected were coded using SPSS version 23. Analyses were done using mean, standard deviation and multiple regression. Qualitative analyses were also gathered through interviews and focus group discussions (FGD). Findings of the study revealed that organisational justice have significantly positive effect on the citizenship behaviour of course tutors at CoDE. However, among the four justice dimensions, the study findings revealed that interpersonal and informational justice perceptions relatively have greater effect on tutor’s citizenship behaviour more than distributive and procedural justice perception. In other words, the study revealed that interpersonal justice best predict course tutors citizenship behaviour followed by informational justice. The study therefore recommends attention to be paid to these informational and interpersonal justice perceptions as a means to increase course tutors citizenship behaviour.