Interpersonal relations on organizational performance: The mediating role of job satisfaction of University of Education, Winneba

Abstract

The purpose of this study is to examine the effect of interpersonal relations on organizational performance, taking into consideration the mediating role of job satisfaction. The study was conducted in the University of Education, Winneba. Respondents were selected via stratified sampling technique. Questionnaire was the main data collection instrument. Partial Least Squares structural equation modeling (PLS-SEM) via the statistical software Smart PLS 3. 0 was used to test the hypotheses and research objectives. The findings of the study revealed that the factors influencing interpersonal relations include conflict resolution, communication, team building, social relations and relational justice. The study further found interpersonal relations to have a significant positive effect on job satisfaction and organizational performance. Job satisfaction was also found to play a mediating role between interpersonal relations and organizational performance. It was therefore concluded that job satisfaction provides an explanatory link between interpersonal relations and organizational performance. The study suggested that it is important for management of the University to give full attention to the factors that influence interpersonal relations in order to build positive relations among staff of the University and further ensure that staff is adequately satisfied so as to enhance organizational performance.