Abstract:
This research specifically sought to assess employee perception towards technological change, behaviour of employees towards technological change and the effect of organizational change on employee behaviour at Lower Pra Rural Bank Limited. The study applied a quantitative research approach with an explanatory research design and a simple random sampling technique in selecting a sample from the chosen population for the study. The statistical tool used in the data collection process was a questionnaire. Data collected was analyzed with the statistical package for social science (SPSS) software. Findings from the study suggested employee perception towards technological change includes being confident about acquiring new skill set, being generally happy about the introduction of new technology and that work procedure require specific skill set. With regards to behaviour, employee turnover and job satisfaction were identified as key indicators. The effect of organizational change on employee behaviour was identified as being negative and significant in terms of employee turnover and positively significant with job satisfaction. In conclusion, management of the bank should ensure that there are appropriate support mechanisms for employees within the bank. The support mechanism should also be relevant to employees in order to make the change effective.
