Training and Performance of Administrative Staff at the University of Cape Coast

Abstract

Employee training plays a tremendous role in promoting employee performance across organisations, including the University of Cape Coast (UCC), Ghana. Employee training unlocks employees' potential growth and development opportunities to enable them to use advanced technologies while gaining robust skills and competencies to handle complex tasks. As such, this study investigates how training influences the performance of administrative staff at UCC. It also specifically assesses the perceived purposes of training and the actors influencing the performance of administrative staff at the university. To achieve these objectives, the study adopted the quantitative approach, descriptive survey design and structured questionnaire. A valid data of 130 were retrieved from the 148 administrative staff at UCC. The IBM SPSS Statistics programme version 26 was then used to process and analysed the data using mean scores and linear regression statistical tools. The study found career or development training as the key and major type of training organised for the staff at UCC. Also, on-the-job and off-the-job training was found to significantly and positively improve employee performance at the university. It was recommended that the management of UCC should develop a more comprehensive approach towards employee training to ensure that their implementation directly addresses possible performance constraints of the senior administrative staff.