Impact of Integrated Financial Management Information Systems on Public Services Delivery in Cape Coast Metropolitan Assembly (CCMA)

Abstract

The study explored the effect of GIFMIS on the delivery of public service at the Metropolitan Assembly of Cape Coast (CCMA). Specifically, the study sought to examine the impact of GIFMIS’ automated revenue collection, automated budgeting and planning, perceived fraud reduction level and cash management automation on public service delivery. The census approach was employed to include all the 80 administrative staff of the Cape Coast Metropolitan Assembly. Structured questionnaire was used to collect the primary data used for the analyses. In the analysis, both descriptive (mean and standard deviation) and inferential (multiple regression by partial least squares) statistics were used to estimate the result of the study. The results show that the automated budgeting and preparation, cash management, and fraud prevention level of GIFMIS has a positive and significant impact on the delivery of the public service. However, automated revenue collection exhibited positive impact on the delivery public service but it was insignificant. The study recommended that government should introduce steps to reduce the cost of adoption of technical equipment to the minimum barest.