Motivation and Job Performance among Staff of the Customs Division of Ghana Revenue Authority

Abstract

The main aim of the study was to investigate the effects of motivation on the employee performance of the Custom Division of the Ghana Revenue Authority. The specific objective of the study was to determine the level of knowledge of the motivation of the employee, to identify the main factors of the motivation packages, to assess the relationship between the motivation and the performance of the employee of the Customs Division of the Ghana Revenue Authority. The sample size for the study was 150 respondents. The descriptive survey was used for the study. The results of the correlation analysis showed that the promotion was positively related to employee performance with a Pearson correlation coefficient of r = 0.465 and was statistically significant at 5% significance level, since the p-value is less than 0.05. The survey found that the available motivational packages included promotion, job security, recognition and bonuses. The results also showed that job security was positively correlated with the worker with a Pearson correlation coefficient of r = 0.549 and that it was statistically significant at a significance level of 0.000 because the p value is less than 0.05. Thus, it was concluded that motivation has statistically significant positive effect on employee performance. Customs Division of the Ghana Revenue Authority must motivate its employees basis on individual performance and merit.