Abstract:
ABSTRACT
The study's goal was to assess the effect of employees’ participation
and their job satisfaction at the central region lands commission (CRLC).
Specifically, the study sought to address the effect of staff empowerment,
orientation and capacity on job satisfaction. The study adopted a quantitative
method of research and a sample size of 78 which also the entire population
size was selected using a census sampling technique. Structured questionnaires was used as the research instrument and the data was inputted
into the Statistical Package for Social Sciences Version 24 (SPSS 24) for the
processing of data. Findings from the study revealed that staff empowerment
had a positive but weak significant effect on job satisfaction, it further
revealed that staff orientation had a positive but weak significant effect on job
satisfaction and finally, the result found that staff capacity had a strong
positive significant effect on job satisfaction customer satisfaction. The study
recommended that Government as well as the local governance should
establish practices to enhance their staff capacity, orientation and empower
them to improve on their satisfaction and subsequently improve on their
performance
