Abstract:
ABSTRACT
The purpose of the study to investigate nexus between job satisfaction and
employee performance at Consolidated Bank Ghana in the Greater Accra
Metropolis. Specifically, the study sought to identify factors that contribute to job
satisfaction; examine the level of employee performance and examine the effect
of Job satisfaction on employees’ performance. The research approach adopted
was a quantitative and research design chosen was a cross sectional descriptive.
The sample size was 132 staff out of 141 population which was determined using
the Bartlett, Kotrlik, and Higgins (2001) Sample Size Determination Table. The
questionnaire comprised close ended questions. The SPSS aided in the coding of
the data collected. For objectives one and two, descriptive statistics such as mean
standard deviations were used in making the analysis. Linear regression analysis
was used to analyse the objective three. The study found that staff at CBG are to
some extent satisfied with their job in the form promotion in their workplace,
recognition they receive for work done well and interest supervisors show in
them. The study again found that the employees are satisfied with the work
methodologies as it makes work easier for them. It was found that job satisfaction
moderately predicts employees’ performance. The study concluded that the
satisfaction of employees is key and must incorporate recognition for work done,
provide favourable working conditions, good interpersonal relationship,
salary/pay, and the work itself. It was recommended that management of CBG
provide the benefits they deserve and pay them an amount that is commensurate
with the work they do in order to increase their level of satisfaction and, as a
result, their performance
