Job Satisfaction and Employee Performance the Case Of Consolidated Bank Ghana Limited

Abstract

ABSTRACT The purpose of the study to investigate nexus between job satisfaction and employee performance at Consolidated Bank Ghana in the Greater Accra Metropolis. Specifically, the study sought to identify factors that contribute to job satisfaction; examine the level of employee performance and examine the effect of Job satisfaction on employees’ performance. The research approach adopted was a quantitative and research design chosen was a cross sectional descriptive. The sample size was 132 staff out of 141 population which was determined using the Bartlett, Kotrlik, and Higgins (2001) Sample Size Determination Table. The questionnaire comprised close ended questions. The SPSS aided in the coding of the data collected. For objectives one and two, descriptive statistics such as mean standard deviations were used in making the analysis. Linear regression analysis was used to analyse the objective three. The study found that staff at CBG are to some extent satisfied with their job in the form promotion in their workplace, recognition they receive for work done well and interest supervisors show in them. The study again found that the employees are satisfied with the work methodologies as it makes work easier for them. It was found that job satisfaction moderately predicts employees’ performance. The study concluded that the satisfaction of employees is key and must incorporate recognition for work done, provide favourable working conditions, good interpersonal relationship, salary/pay, and the work itself. It was recommended that management of CBG provide the benefits they deserve and pay them an amount that is commensurate with the work they do in order to increase their level of satisfaction and, as a result, their performance