Abstract:
The purpose of the study was to investigate conflict management strategies
and performance of administrative senior staff at the University of Education,
Winneba. Specifically, the study sought to assess the effect of negotiation,
third party intervention and communication strategies on performance of
administrative senior staff. The study adopted the Post- Positivism philosophy.
The study sampled 214 employees from the university using Simple Random
Sampling Technique. The explanatory design was used. The partial least
square structural equation modelling technique was used to analyse the main
objectives of this study using SMART PLS version 3.3. The major findings of
the study were: negotiation strategy had a significant effect on performance;
third party intervention strategy had a significant effect on performance;
communication strategy had a significant influence on performance. Based on
the findings, it was concluded that conflict management strategies that are
employed in the University of Education, Winneba, have a considerably
impact on performance of the administrative senior staff. It is recommended
that management of the university should ensure that there is regular dialogue
and discussions among the administrative senior staff. This will help
management understand and appreciate the underlying factors that generate
problems for effective solutions.
