Conflict Management Strategies and Performance of Administrative Senior Staff at The University of Education, Winneba – Ghana

Abstract

The purpose of the study was to investigate conflict management strategies and performance of administrative senior staff at the University of Education, Winneba. Specifically, the study sought to assess the effect of negotiation, third party intervention and communication strategies on performance of administrative senior staff. The study adopted the Post- Positivism philosophy. The study sampled 214 employees from the university using Simple Random Sampling Technique. The explanatory design was used. The partial least square structural equation modelling technique was used to analyse the main objectives of this study using SMART PLS version 3.3. The major findings of the study were: negotiation strategy had a significant effect on performance; third party intervention strategy had a significant effect on performance; communication strategy had a significant influence on performance. Based on the findings, it was concluded that conflict management strategies that are employed in the University of Education, Winneba, have a considerably impact on performance of the administrative senior staff. It is recommended that management of the university should ensure that there is regular dialogue and discussions among the administrative senior staff. This will help management understand and appreciate the underlying factors that generate problems for effective solutions.