Abstract:
This study aimed at assessing training and job performance among
administrative senior staff at the University of Cape Coast. Specifically, the
study sought to assess the level of effectiveness of training among the
administrative senior staff; evaluate the job performance of the administrative
senior staff; and finally assess the effect of training on the job performance of
the administrative senior staff. Using Krejcie and Morgan’s (1970) statistical
table, 214 administrative senior staff were sampled out of 478. Data was
obtained through a self-administered questionnaire and the results were
analysed by the use of the Statistical Package for Social Sciences (SPSS,
V21.0) software and the SMART PLS (V3). The findings revealed that there
was a moderate level of job performance in all the dimensions of performance.
For example, the level of performance among the administrative senior staff
was moderate in terms of decision making and individual composure. It was
also found that, training had the highest impact on adaptive performance at
UCC. This was followed by contextual performance and the least being task
performance. The study concludes that training among the administrative
senior staff has been successful in influencing how they adapt, though
generally, it can be concluded that other variables that influence performance
were not included. This study recommends that the Training and Development
Section at UCC should ensure Section-specific, Unit-specific and Department
specific needs assessment for training that is based on job performance
requirements for such Sections, Units and Departments.
