Training and job performance of administrative senior Staff at the University of Cape Coast

Abstract

This study aimed at assessing training and job performance among administrative senior staff at the University of Cape Coast. Specifically, the study sought to assess the level of effectiveness of training among the administrative senior staff; evaluate the job performance of the administrative senior staff; and finally assess the effect of training on the job performance of the administrative senior staff. Using Krejcie and Morgan’s (1970) statistical table, 214 administrative senior staff were sampled out of 478. Data was obtained through a self-administered questionnaire and the results were analysed by the use of the Statistical Package for Social Sciences (SPSS, V21.0) software and the SMART PLS (V3). The findings revealed that there was a moderate level of job performance in all the dimensions of performance. For example, the level of performance among the administrative senior staff was moderate in terms of decision making and individual composure. It was also found that, training had the highest impact on adaptive performance at UCC. This was followed by contextual performance and the least being task performance. The study concludes that training among the administrative senior staff has been successful in influencing how they adapt, though generally, it can be concluded that other variables that influence performance were not included. This study recommends that the Training and Development Section at UCC should ensure Section-specific, Unit-specific and Department specific needs assessment for training that is based on job performance requirements for such Sections, Units and Departments.