Abstract:
This study was conducted to assess the effect of reward on retention intentions
of employees of Ghana Revenue Authority, Customs Divisions Tema Branch
in the Greater Accra Region. The study examined the effect of non-financial
reward on retention intention of employees of GRA Customs Division and to
determine the effect of financial reward on retention of employees of GRA
Customs Division, Tema. The study employed explanatory research design,
using the quantitative research approach. Out of a population of 551 staff in
Ghana Revenue Authority, Customs Division, Tema, a sample size of 232
were used. Questionnaire was used as the main data collection tool. Both
inferential and descriptive statistics was used. Pearson-product moment and
standard multiple regression, mean, standard deviation were used for the
objectives while frequencies and percentages were used to analyse the
demographic information. Findings of the study established that financial
rewards do not influence retention intention of employees. However, nonfinancial
reward was found to influence retention decision at the Tema
Division. Non-financial reward accounted for a significant positive change in
employee retention intention. Based on the finding, the study recommended
that Management of Ghana Revenue Authority use job rotation as a tool to
influence retention intentions of employees of the Authority.
