Effect of reward on retention intentions of employees of Ghana Revenue Authority, Customs Division, Tema

Abstract

This study was conducted to assess the effect of reward on retention intentions of employees of Ghana Revenue Authority, Customs Divisions Tema Branch in the Greater Accra Region. The study examined the effect of non-financial reward on retention intention of employees of GRA Customs Division and to determine the effect of financial reward on retention of employees of GRA Customs Division, Tema. The study employed explanatory research design, using the quantitative research approach. Out of a population of 551 staff in Ghana Revenue Authority, Customs Division, Tema, a sample size of 232 were used. Questionnaire was used as the main data collection tool. Both inferential and descriptive statistics was used. Pearson-product moment and standard multiple regression, mean, standard deviation were used for the objectives while frequencies and percentages were used to analyse the demographic information. Findings of the study established that financial rewards do not influence retention intention of employees. However, nonfinancial reward was found to influence retention decision at the Tema Division. Non-financial reward accounted for a significant positive change in employee retention intention. Based on the finding, the study recommended that Management of Ghana Revenue Authority use job rotation as a tool to influence retention intentions of employees of the Authority.